As part of the construction of my professional project, I worked 40% as a math and science substitute in a private school

- Calculation of the 2016 sustainable development indicators
- Launch of the 2016 sustainable development report
- Production of semi-automated carbon reporting for 2 clients of Transvoirie SA

• Process incoming EMEA portal orders and fax orders
• Conduct quality checks to ensure accuracy of data entry
• Create Customer Service cases and set the appropriate follow up date
• Send requests for specimens to pathology accounts and complete subsequent follow ups
• Manage the quality of the database
• Contact physicians and various other medical personnel to obtain information required to complete the order entry process.
• Document all phone calls and follow up activities in our Salesforce application according to SOPs and the Customer Service Department Policy.
• Provide assistance, information, and education to customers in accordance with department policies and procedures.
• Work closely with our billing team to coordinate information on payer requirements.
• Assist in building on existing customer base by providing the highest level of customer service and support.
• Maintain a proper data base of our accounts and contacts.

AD MAIORA: Business Analyst Geneva
Di-AiZaa – Helping you live your best life with diabetes
- acting as Business Analyst, tester and data scientist – Geneva, Switzerland
▪ Pre-work on persona targeting and understanding of a diabetic user
▪ Define reporting and alerting requirements
▪ Help design, document and maintain system processes
▪ Report on common sources of technical issues or questions and make recommendations to product team
▪ Communicate key insights and findings to technical team and help prioritization of user stories
▪ Perform quality assurance (UAT testing) and help CEO & COO in beta testing strategy
▪ Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
▪ Own and develop relationship with the medical consultant, working with them to optimize our integration and help them achieve their mission
▪ AI Advisor Advise the Business Team on AI trends in their industry and helps them understand AI developments by their competitors
SITA, SAFT Business Analyst – Geneva, Switzerland
In order to generate SAFT files for Norway, SITA has built his own project to automatically extract all data in different system, bring it into a new database and extract it to a SAFT file, following all constraints defined by Norway authorities. I helped in numerous aspects of the project:
▪ Build a data dictionary with all data and format requested (more than 1000 different type of data)
▪ Identify all requirements of the project through documentation and workshops
▪ Identify where to find all these data and bring all of it together relevantly
▪ Analyze data quality and propose actions to be done to solve this
▪ Build with technical teams views in order to bring all these data from oracle and other systems
▪ Write all documentation on processes
▪ Maintained the communication between Business and Technical team during whole process
▪ Help building testing plan
▪ Help identify all issues during all process, especially during testing phase

SITA- RPA Business Analyst – Geneva, Switzerland
I helped successfully Ad Maiora's technical team to demonstrate that SITA scanned invoices can be intaken in Oracle quicker and trustfully by a RPA tool (Uipath).

Exact Science - RPA Business Analyst – Geneva, Switzerland
▪ Support for the RPA developer on defining business needs
▪ Definition, development assistance and accompanied launch of the robot: “specimen retrieval”
EXACT SCIENCES: International Order Intake Representative II Geneva
Order Intake – Geneva, Switzerland
▪ Support for 1/3 of international orders (over 30,000) for the EMEA region
▪ Verification of the quality of orders throughout the entire procedure
▪ Reporting creation to measure data quality
▪ Definition of order management rules by country
▪ Creation and documentation of SOPs
▪ Organization of database documentation
▪ Training of all incomers (order intake representatives and customer service representatives)
▪ Stakeholder of all inter-departmental projects (invoicing, legal, sales operations)

Automatization, Business Analyst – Geneva, Switzerland:
▪ Launch of an automation project across customer service, with the aim of extending it to all departments of the international offices
▪ Analysis of processes that can be automated (process mining)
▪ Implementation of a first Salesforce automation project using a browser extension for the whole team (120+ rules)
▪ For the "verification" process, a list of 600 rules that vary depending on the country and the diagnosis has been established and implemented
▪ Definition, development assistance and accompanied launch of robots: “specimen retrieval”, “Order intake v1”, “Verification v1”
▪ Estimated time saved per day for the team: 12 hours